Returns Policy

No goods will be accepted for return unless approved by LHT Medical Supplies

Special / non-stock / imported/damaged items will NOT be exchanged, cancelled or returned after the order is placed. If the item has been specially ordered for a customer, there will be no refunds or exchanges unless the item is faulty. All items are checked before dispatch.

Goods returned will only be exchanged / returned / credited if they are in their original packaging with all manuals etc.

15 % handling charges + on the invoice value of goods will be charged for returned goods without being exchanged.

Shipping costs for returns are for the buyers expense, not the sellers expense.

The shipping cost will not be refunded as this is a service not a product.

Please contact our sales office before returning goods. Appropriate documentation and/or reference number will be provided to you.

SHIPPING / DELIVERY COSTS

PLEASE NOTE :

  • It is up to the buyer to read and understand all terms and conditions of sale and on this website as it is adhered to strictly.
  • No goods will be shipped until all fees, including delivery fees, have cleared in our account. Our accounts section will not authorise delivery until funds have cleared in our account.
    COURIER FEE: The Courier fee is to be paid in full.
    INSURANCE: This is an option, and we highly recommend that you add 5 % of the value of the goods when making payment when choosing goods to be sent by courier. We DO NOT COMPENSATE items sent without insurance. The insurance covers loss and damage to goods. If insurance has not been included and a parcel is lost/damaged, we will not be held responsible. That would be between the buyer and the courier company.
    POST OFFICE / SPEED SERVICES: Regrettably, we no longer use postal service as they have become too unreliable.
    We also ask that you please not rate us according to the courier service delivery as this is out of our control.
    OVERNIGHT DELIVERY: This service is not guaranteed overnight. It can take longer than 24 workings ours. Payments reflecting in account received on the day before 10H00 am qualify for Overnight delivery. Overnight delivery does not include Saturdays, Sundays and Public Holidays.
    THE COURIER GUY: Please visit www. the courier guy.co.za to trace your parcel or phone 0861 203 203
    POSTNET: Please visit www.postnet.co.za to trace your parcel or phone 0860 767 8638

COURIER GUY

1 KG TO 5 KGS R100.00
6 KGS R125.00
7 KGS R155.00
8 KGS R175.00
9 KGS R185.00
FROM 10 KGS TO 20 KGS R295.00
FROM 20 KGS TO 30 KGS R350.00

POSTNET TO POSTNET

1 KG TO 5 KGS R99.00

Please note: These are just indicated prices and are largely depending on the size/weight (volumetric) and which area you are in.
Please contact the seller to get an accurate costing on delivery to you.